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Client Consulting Manager – Publisher Team
NY, IL, OH
ABOUT THE ROLE:

Why should you join the Publisher Client Consulting team at NCSolutions? Our team is comprised of media and analytics professionals who are dedicated to delivering exceptional service to our clients. We strive to attract motivated, innovative, and collaborative talent. You will find success on this team by leveraging your outstanding analytical problem-solving, communication and relationship-building skills to deliver top quality work to our clients.

We’re hiring a Client Solutions Manager to lead client relationships with our publisher clients in the digital industry. The manager will have the opportunity to work directly with digital platforms whose advertisers are familiar brand names, assisting with developing and delivering advertising campaign measurement insights that are aligned with brand strategy and research objectives. In addition to working on challenging projects on a collaborative team, the Client Consulting organization represents the voice of the client within NCS to drive product quality and innovation within this fast-paced industry.

RESPONSIBILITIES: 
  • Interact with publisher, advertiser and agency contacts by answering questions and performing data reports/quality assurance.
  • Lead client meetings to understand client business objectives.
  • Identify and communicate client needs to appropriate client consulting team members.
  • Pull and analyze NCS data and deliver insights, presentations, and recommendations to clients.
  • Independently manage workflows within the targeting and measurement processes, engaging with many stakeholders both externally and internally to
    ensure timely and accurate delivery of work.
  • Respond to ad-hoc data requests, answer questions, and provide technical support and analysis.
  • Support client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client service.
  • Engage other NCS teams as needed in order to proactively resolve client issues.
 EXPERIENCE: 
  • 5 years experience in a client-facing and/or analytical role
  • Solid working knowledge of the digital advertising ecosystem and the consumer packaged goods industry
POSITION QUALIFICATIONS: 
  • Bachelor’s degree
  • Intermediate proficiency in Microsoft Office and/or Google Sheets
  • Strong analytical aptitude and problem-solving skills
  • Ability to independently manage, prioritize, and deliver on multiple client demands with consistent quality and excellence
  • Ability to think through and identify alternative approaches to challenging questions/issues
  • Strong oral and written communication skills with the ability to articulate information effectively
Benefits
  • Base salary + performance bonus
  • Comprehensive health insurance benefits package effective on day one
  • 401(k) with company match and Employee Stock Purchase Program • Unlimited PTO, 11 company holidays, quarterly mental health days and maternity/paternity leave (12 weeks)
  • Tuition reimbursement
  • Wellness program with activities, education, gym discounts and more.
  • Employee Assistance Program (EAP) with free support and counseling
  • Adoption and fertility coverage
About Us

At NCS, we help consumer packaged goods (CPG) brands, publishers and retailers improve advertising effectiveness across almost every platform, channel and device – delivering solutions to their biggest challenges.

Equal Employment Opportunity

We all have different backgrounds, experiences and qualities that make us unique. At NCSolutions, we’re wholeheartedly committed to hiring and retaining talent that reflects the diversity and uniqueness in our neighborhoods and communities. That’s why we’ve always been and are committed to being an Equal Opportunity and Affirmative Action employer.

Careers@NCS
Position Name:
Client Consulting Manager – Publisher Team